Contact the Box Office by phone or in person no later than 2 hours prior to your scheduled performance time. Tell us which show you want to exchange. Once we agree on an alternate seat location and date, we will exchange your seats instantly and release your old seats for sale immediately. Your new tickets will be emailed at the time of the exchange. For exchanged, printed tickets, please destroy by tearing them lengthwise and discarding them. Don't forget to mark your calendar with your new performance date.
Subscribers: There is no service fee for subscribers to exchange any ticket, including additional single ticket purchases.
Non-subscribers: There is a $4 exchange fee per ticket/per exchange.
Upgrades: Exchanges made to higher-priced tickets will be charged the price difference. Upgrade charges are due at the time of exchange and can be charged to American Express, Visa, MasterCard or Discover.
• If your tickets have expired, please read the missed performance procedure below to find out how you can still see the show.
• Seating is based on availability and may not be comparable to original seating. Since we do not save seats for exchanges, please call us as soon as you know you have a conflict.
• Reserved parking may not be available on your new performance day. If parking is sold out for your new date, we will put you on a waiting list and call you when we secure space. If we cannot secure a spot, please stop by the Box Office on the night of your performance to obtain a parking refund for that individual performance.
• Exchanges to lower-priced tickets will not receive a refund.