The Playhouse is for everyone, and we recognize that some of our patrons may have special needs. We offer several services to these patrons including:
Funding for this program is provided by: Bartlett Wealth Management.
513-421-3888
800-582-3208 (Toll Free)
Patrons who are deaf, hard-of-hearing, deafblind or speech disabled:
Dial 711 to connect to our Box Office at 513-421-3888 via
Ohio Relay services.
HOURS BY PHONE:
Monday: Noon – 5 p.m.
Tuesday - Saturday: Noon – 8 p.m.
Sunday: Noon – 2:30 p.m.
SUMMER HOURS:
Monday - Friday: Noon - 5 p.m.
Saturday: Closed
Sunday: Closed
Moe and Jack's Place features more legroom and better chairs, and accessible seating in every section! The elevator for the new building will take patrons up to the balcony or down to the front rows of the orchestra section.
The doors are on the first level of the lobby, which means that all patrons can access the new theatre on the same level where they enter the building, only using the elevator for seats in the balcony section or front rows. The elevator can also be used to access the Rosenthal Shelterhouse Theatre, which will remain in its second-floor location.
Our sensory-friendly/relaxed performance is designed for anyone who would benefit from a more sensory-aware and relaxed theatre experience. Although open to all, these performances are offered to accommodate individuals with sensory sensitivities, anxiety, dementia, autism spectrum disorders, learning differences or challenges, and others who need a more accommodating environment.
LEARN MORE
The Playhouse was the first theatre in Ohio to offer regularly scheduled audio description for the visually impaired. Trained volunteers describe the visual elements of the production via a hearing enhancement system, allowing patrons to hear dialogue, music and other sound effects. The description is timed to avoid interfering with dialogue. Before the show and during intermission, show and actor information are shared.
This service is free. Please see dates below.
Signed performances for those with hearing impairments are offered for designated performances. Please see dates below.
Funding for this program is made possible by Bartlett Wealth Management. Subscriptions for the signed performance series are also available.
Moe and Jack’s Place – The Rouse Theatre and the Rosenthal Shelterhouse Theatre both have a hearing loop system which works with existing T-Coil or Telecoil enabled hearing aids or cochlear implants. In addition, hearing enhancement receivers providing volume enhancement to patrons with hearing impairment are available. Please see the house manager for more information.
Parking for those with disabilities is located in the Playhouse parking garage. Parking for persons with disabilities is limited and must be reserved and paid for in advance. All vehicles using these spaces must display a valid disability placard. Wheelchair seating in the theatres is subject to availability and should be requested at the time of ticket reservation.
The Playhouse is fully equipped to accommodate patrons with mobility impairments in both theatres. In addition, transfer seats are available in Moe and Jack’s Place – The Rouse Theatre. Accessible seating for wheelchairs and transfer seats are subject to availability and should be requested at the time of ticket reservation. A curbside drop-off area offers direct access to the street level Box Office, lobby and elevator to the second level.
Large print programs are available upon request from the ushers.
We are proud to partner with Ohio Relay – a free service for patrons who are deaf, hard of hearing, deafblind, or speech disabled to call using relay services. Dial 711 and ask to call the Playhouse’s Box Office at 513-421-3888.
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