Why did you delay the start of the 2020-21 Season?

Mass gatherings are currently banned in Ohio. In addition, we need to finalize viable plans to play to lower audience capacities that accommodate social distancing, communicate with the theatre industry’s professional unions (like Actors Equity) about performing safely, and put numerous new safety protocols in place. 
 

What shows are no longer in the season? What are my options if I have tickets for the cancelled shows?

The 2020-21 season no longer includes Pressure, Tiny Beautiful Things, Moriarty: A New Sherlock Holmes Mystery and Tenderly: The Rosemary Clooney Musical. The new show, School Girls; or, The African Mean Girls Play, has been automatically added to 10-show and Marx 5-show subscription packages, as a substitute for one of the cancelled shows in those packages. For other cancelled shows in your subscription package, your options are:

• Transfer your cancelled tickets to another show this season.
• Donate your cancelled ticket value as a tax-deductible donation.
• Get a gift certificate for your cancelled ticket value.
• Refund your cancelled ticket value.
• Don't see an option that fits? Let us know what you’d like instead.

To select your preferred option, reply to the email form that we sent to subscriber, or call us at 513-421-3888.
 

What measures will you take to keep audiences safe?

The safety and well-being of our patrons, artists and staff are our top priority. As such, the Playhouse will follow all measures required by the City of Cincinnati, the State of Ohio and Centers for Disease Control and Prevention (CDC). Those measures will include intense cleaning, hand-sanitizing stations, social distancing, and other safety protocols. Where things currently stand, it’s likely that patrons will be required to wear masks at the theatre, but those specifics will be announced closer to opening dates, since the overall situation and guidelines could change. We do anticipate staggering start times between the Marx Theatre and Rosenthal Shelterhouse Theatre to make distancing in the lobby easier and having Saturday matinees earlier in the day to allow more time to clean deeply between shows, so some of your performance times may vary in the coming season.
 

How will social distancing work in the theatre? Will subscribers get their regular seats?

Social distancing within the theatre is a very complex challenge, and we’re still working on the details and procedures necessary to make it work. If social distancing is required, subscribers should not count on having their same seats for the 2020-21 season, unless we come to a point where distancing can be relaxed. We’ll do our best to provide comparable seating. Subscribers to the 2020-21 season will save their current seats for future seasons when these measures are no longer necessary.
 

When will I know my dates and receive my tickets?

We’ll let subscribers and buyers who are already holding 2020-21 single tickets know their dates sometime in the fall. Tickets will be sent closer to the opening of the season, perhaps on a show-by-show basis. With the ever-changing situation we’re facing, your best option is to wait. We’re currently working on some digital delivery options to maximize flexibility and minimize physical touch points.
 

What if I renewed for 2020-21 but decide later that I don’t feel comfortable attending?

That’s no problem — we understand how unpredictable our circumstances are right now. If you decide you cannot attend a show, you’ll able to donate your tickets, transfer them to a gift certificate for next season, or get a full refund. And as long as you renewed to the 2020-21 season last spring, we’ll save your seats for 2021-22. Either way, you don’t need to decide now. In fact, we recommend waiting until closer to your performance date to decide. It’s fine to cancel on a show-by-show basis if you wish. Our patron services staff is happy to work with you to review all your options.
 

If I don’t feel safe attending, will there be an option to stream the performance from home?

As the challenges of COVID-19 continue, we hope to record all of this season’s performances and offer them at no additional charge to our subscribers if they don’t feel safe attending. We are still in negotiation with the professional unions (such as Actors Equity) about this, and we’ll be able to confirm the plan once those are complete. We will communicate the options with you as soon as we know them. 
 

What happens if there are further cancellations or postponements?

Unfortunately, in the current situation, that is a possibility. In the event we must cancel a production, we’ll contact you directly as soon as we know, and we’ll offer our patrons the option to donate their tickets, receive an account credit or gift certificate, or receive a full refund.
 

When do single tickets go on sale?

Single tickets to A Christmas Carol are available now for subscribers only. Subscribers can also request additional single tickets to other shows now, but they are subject to availability with the smaller capacities due to social distancing. We expect A Christmas Carol tickets to go on sale to the public in the fall. Tickets to shows in 2021 will go on sale in late 2020. Join our e-list to be the first to know when we announce on-sale dates.
 

Why a one-person version of A Christmas Carol? Will the full version of the production return?

Rehearsing and performing our annual production of the show includes a large ensemble cast and many production crew members. To do so in the current environment would put the many individuals involved at risk. But we still want to help our audiences celebrate the holidays with Charles Dickens’ story. In this new adaptation, two actors will share the role and alternate performances to tell the story of Ebenezer Scrooge. We hope the environment will become safe again so that we can perform our full production in the 2021-22 season, but we cannot confirm that at this time. 
 

What about special events and other programs surrounding performances?

To mitigate the spread of COVID-19 and keep our safety focus on performances, we will be suspending our in-person, ancillary events for the 2020-21 season. This includes post-show opening night parties, Meet the Artists and Playhouse Perspectives. Stay tuned for virtual opportunities to engage with Playhouse artists.
 

Will there be signed and audio-described performances?

Yes! Visit our accessibility page to see a complete listing of these performances.
 

What are some ways I can still engage with the Playhouse now?

We are planning both virtual and outdoor interactive theatrical experiences for late summer/early fall as part of our Off the Grid series. Details on these programs will be announced later. Join our e-list to learn more and to receive our weekly email digest. Visit our Art at Home page for a running list of virtual arts opportunities, including streaming theatrical performances, inspiring videos and fun activities. You can also get a behind-the-scenes look at how theatre is made by visiting our blog page.
 

What does this mean for Ushers?

There will be limited usher spots during each performance. We will no longer have assignments, but will sign up on a first-come/first-serve basis for each show. House Management will contact ushers closer to when the season is due start for specific directions on how to sign up. If volunteering this way does not suit your availability, we understand and you do have the option to take a leave of absence with the option to return once we are able to get back to our normal schedule. Thank you to all of our ushers for all that you do.

Prefer paper? You can view and print a PDF of the season here.

First Financial Bank presents
A CHRISTMAS CAROL
Dec. 1 – 27, 2020
Marx Theatre

The Jewish Foundation of Cincinnati presents
BECOMING DR. RUTH
Jan. 9 – March 7, 2021
Rosenthal Shelterhouse

THE WEST END
Jan. 16 – Feb. 14, 2021
Marx Theatre

Leading Ladies presents
STEEL MAGNOLIAS
Feb. 27 – March 28, 2021
Marx Theatre

LADY DAY AT EMERSON’S BAR AND GRILL
March 20 – May 16, 2021
Rosenthal Shelterhouse

Moe & Jack Rouse and
Randolph Wadsworth present
SCHOOL GIRLS; OR, THE AFRICAN MEAN GIRLS PLAY

April 10 – May 9, 2021
Marx Theatre

MURDER ON THE ORIENT EXPRESS
May 22 – June 20, 2021
Marx Theatre

Johnson Investment Counsel and Clark Schaefer Hackett present
INCIDENT AT OUR LADY OF PERPETUAL HELP

May 29 – July 25, 2021
Rosenthal Shelterhouse

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Audience photo by Tony Arrasmith/Arrasmith & Associates.